Aledo Fencing Company

Very good service

PRAIRIE - Aledo, TX
25 days ago

Colton did a good job of diagnosing the problem. Getting back with me and following up with the order and replacement of the parts. Gates are working again and we are satisfied.

Excellent service

STEVE - Aledo, TX
129 days ago

Very attentive to customer needs. Excellent work at competitive price.

12:57 pm on 8/72019

PAT - Aledo, TX
130 days ago

Great service and high quality work.

DON - Aledo, TX
136 days ago

Great service. Put up a great quality fence, worked extremely hard in the heat. Cleaned up and disposed of the old fence.

Great fence.

randy - Aledo, TX
342 days ago

Response from Buzz Custom Fence:

So happy you are liking your fence. Thanks for taking the time to review us.

Beautiful fence

Frank - Aledo, TX
394 days ago

Awesome crew, beautiful custom fence.

Great crew for custom fence

Frank - Aledo, TX
401 days ago

Amazing crew worked so hard on our custom fence. It was a huge job and they worked tirelessly. Buzz fence gets the job done!

Response from Buzz Custom Fence:

Thank you for taking time to give us the wonderful review of your "B.E.E." - Buzz Excellent Experience! It was a pleasure to help you. Please let us know when you have need for more fence or gates. Buzz Custom Fence

We had a great experience!

Dena - Aledo, TX
544 days ago

The overall process was very professional .

Response from Buzz Custom Fence:

Thank you very much for submitting a review for us! We're delighted to have given you a "B.E.E." - Buzz Excellent Experience. It was a pleasure to help you and we hope you'll let us know when you need more fencing or gates. Buzz Custom Fence

Incredible After Delivery Customer Service

Robert - Aledo, TX
559 days ago

Our first installation was not up to the quality and standards that we new of Buzz Fence. When Hoyt came out to address our concerns he shared with us his disappointment as well and vowed to make it right. Hoyt went over and above to insure that our fence was right. His extra mile attitude brought us a higher quality fence, better appearance gate and one of the kindest and most professional install team anyone could ask for. Our experience with Buzz is one that will lead us to recommend the company to anyone. We understand that "things happen." When it does that is the test of a business. Hoyt demonstrated that Buzz is the company to call on when a quality fence is needed. Thank you Hoyt for exceptional customer service! Robert Simmons

Response from Buzz Custom Fence:

Mr. Simmons, we truly appreciate your taking time to give us the wonderful review with helpful, encouraging comments! You're an example of "B.E.E." - Buzz Excellent Experience, which is our goal for all of our customers. Thank you, too, for pointing out that we were able to correct a mistake and deliver the quality products and services that are expected of Buzz Custom Fence. It was truly a pleasure to help you and we look forward to doing so again. Buzz Custom Fence

Great front end customer relations; poor on delivery of product

Robert - Aledo, TX
608 days ago

Our salesman was beyond wonderful! Patient and thorough! Fantastic! After that scheduling was off in regard to customer being informed. The wrong product was delivered which wasn't found out until rescheduled install date; customer had to call around noon to find out. On day of install crew said they would finish; customer came home to unfinished and again had to call office to find out why. Office didn't know and had to research and unsure when they would return. Crew lacked customer relations skills; friendly, but customer had to initiate conversation. Wife was in yard when crew drove up and they didn't speak a word. Courtesy to introduce self and be personable. Gate: Not satisfied. Purpose of fence was to keep dog in and future puppy. We still have to watch dog because gate is so high he can crawl under. Understand reason crew probable put high (so has to open both ways); however if they would have asked us our preference we would rather it open inward and be lower to ground to keep dog in. Side note: fence is rusting/scratched already. That might be normal--not sure since first iron fence. Request: We would like for the gate to be placed at preferred height.

Response from Buzz Custom Fence:

Thank you so much for taking time to let us know about the problems! We are very sorry for the unacceptable installation of your fence and gate and the dissatisfaction it has caused you. Buzz Custom Fence has an excellent reputation and stands behind all of our work. Although we maintain the highest standards in the industry and provide the highest quality products and services, failures can occur. Please accept our humble apology and allow us to restore your confidence in us. We will correct the problem to the end that you will be completely satisfied. Thank you, Buzz Custom Fence