FAQs


Where is your office and what are your hours?
Buzz Custom Fence’s corporate office is located at 5104 W. Vickery Blvd in Fort Worth. Our customer service staff is here to help you from 8am-5pm Mon-Fri and from 8am-11am on Sat.

Do you use treated pickets?
Yes, if requested. We usually recommend cedar but find special uses for spruce and treated pine.

What if I want to stain and/or seal my fence.  When should this be done?
Our fences are built prior to being stained, however a pre-stained picket can be obtained as a special order.  If you choose traditional pickets be sure and speak to your design consultant about the staining/sealing option.  Either option is recommended for extending the life of your fence.

How long will I have to wait before my fence is installed?
The average wait to get your fence installed is 1 to 2 weeks during Non-Peak Season and 2 to 4 weeks during Peak Season (April – July). For special circumstances (pool safety, liability issues) we can offer our services faster.

Do you use cedar pickets?
We highly recommend cedar pickets. Cedar pickets have a longer life expectancy than other types of wood. Cedar is also more resistant to moisture damage and wood destroying insects.

Who locates property lines and do I need a survey?
A survey is usually not needed if we are putting the fence back on the existing fence line; however the homeowner is usually responsible for locating the property line, if needed.

Is design help available?
Yes, we employ design consultants with 40 years of experience to help choose a look, texture and layout. Buzz Custom Fence has many materials and styles that allow for unlimited possibilities. We also offer drawings and photographs to make it easier for you to have that perfect fence. Take a look at our projects and get inspired!

Do you use steel posts?
In most cases, steel posts are used unless a special request is made by the customer. Materials vary based on the design, structure and custom design.

What types of fence do you build?
A better question is what type of fence does Buzz Custom Fence NOT build? Our company specializes in wood, iron, chain link, composite, vinyl, aluminum, masonry and specialty fences. We do backyard fences, picket fences, horse fences, ornamental iron fences, swimming pool safety fences, driveway gates, electrical gates, wood privacy fences, ranch fences, retaining walls, pool safety gates, security fences, sliding gates, swing gates, metal fences, ornamental fences, PVC fences, pipe and cable fences, vinyl fences, and on and on. Basically, no matter what you call it, we can build any type of enclosure.

What are the areas of town where you work?
Our representatives cover the entire Metroplex (including the outlying areas of North Central Texas, neighboring counties and even our neighboring states). Service areas include: Allen, Arlington, Bedford, Carrollton, Cleburne, Colleyville, The Colony, Coppell, Dallas, DeSoto, Euless, Farmers Branch, Flower Mound, Ft. Worth, Frisco, Garland, Granbury, Grand Prairie, Grapevine, Highland Park, Hurst, Irving, Keller, Lancaster, Lewisville, McKinney, Mesquite, Plano, Richardson, Southlake, University Park, Weatherford and Waxahachie.